
Service recovery in 6 minutes
You may recall I blogged recently about the cycling brand Rapha, using it to illustrate the point that the only... View Article
August 1, 2019 6:44 pmYou may recall I blogged recently about the cycling brand Rapha, using it to illustrate the point that the only... View Article
August 1, 2019 6:44 pmI did wonder, when my 12 year old son Max asked about opening his first bank account, how easy it... View Article
July 9, 2019 7:00 amIn the world of customer experience, I often feel that people simply do not focus on getting the basics right.... View Article
June 11, 2019 7:00 amThanks for looking at my blog. I’m writing this as I embark on a new chapter in my career. One... View Article
January 18, 2019 2:15 pm