New news from Mike
It’s been a while since my last blog. How have you all been? I’m now 16 months on from leaving... View Article
January 27, 2020 7:00 amIt’s been a while since my last blog. How have you all been? I’m now 16 months on from leaving... View Article
January 27, 2020 7:00 amYou may recall I blogged recently about the cycling brand Rapha, using it to illustrate the point that the only... View Article
August 1, 2019 6:44 pmI did wonder, when my 12 year old son Max asked about opening his first bank account, how easy it... View Article
July 9, 2019 7:00 amIn the world of customer experience, I often feel that people simply do not focus on getting the basics right.... View Article
June 11, 2019 7:00 amFirst of all apologies for the delay in publishing my latest post. I’ve been busy (hooray!) and I also took... View Article
March 29, 2019 1:00 pmI thought long and hard about how to write this post. It’s draft number #several! I wanted to talk about... View Article
March 1, 2019 7:30 amThis is a post about career change, and the impact it had on me. In September 2018 I left a... View Article
February 6, 2019 7:30 amIt’s an old saying isn’t it? Shoot for the stars and you might just reach the moon. There was a... View Article
January 28, 2019 7:30 amThis is a blog post about one of the things that I have done that I am most proud of,... View Article
January 19, 2019 2:49 pmThanks for looking at my blog. I’m writing this as I embark on a new chapter in my career. One... View Article
January 18, 2019 2:15 pm